Minerva Tec Group's technology portfolio spans Mobility, Network, UCaaS, Contact Center, Security, Cloud, and IoT. Use this category checklist to review the services relevant to your business, alongside complementary business support offerings.
Mobility
- Devices: handsets, tablets, and gateways.
- Wireless network: detail reporting; device usage management; application filtering; detailed reporting; in-building signal optimisation; satellite; fixed wireless; private 4G/5G; POTS replacement over cellular.
- Managed mobility: carrier sourcing; staging/kitting; helpdesk; break/fix; plan optimisation; RMA/device management.
Network
- SASE: network optimisation and security.
- SD-WAN: auto-failover; bonding; intelligent routing; VNF (virtual network); firewall; application-aware capabilities.
- Connectivity: broadband/coax; dedicated fibre; WISP/microwave; 4G/5G internet; satellite internet; aggregation.
- Managed Wi-Fi: internal network; guest network.
- Network security: premises/web firewall; endpoint security; network security assessment.
- Network management: circuit monitoring; trouble ticket creation.
UCaaS
- Basic UC seat: voice; text/SMS; video (Zoom); web conferencing; collaboration (Slack, Glip, Microsoft Teams, etc.).
- Add-ons: CRM integration; accounting integration; CCaaS integration; IVR; call recording; AI/sentiment.
- Premises systems: premises as a service; SIP trunks.
Contact Center
- Core products: ACD; APIs and SDKs; call and screen recording; CRM/ERP integrations.
- Dialers: preview; power; predictive; inbound/outbound/blended.
- Interactive voice response.
- Omnichannel and digital engagement: voice, email, chat, mobile, social, SMS/text, and video.
- Reporting, analytics, and BI.
- Self-service.
- UC integrations.
- Artificial intelligence: conversational AI and chatbots; real-time assist coaching; virtual assistants.
- Business process outsourcing.
- Compliance consulting and implementation.
- CRM integrators and licensing.
- Employee engagement: gamification; workforce management; workforce optimisation.
- Knowledge management.
- Quality management and assurance: agent coaching and performance; compliance and monitoring.
- Robotic process automation (RPA).
Security
- Identify: virtual CISO; cyber consulting; vulnerability assessment; penetration testing; compliance; phishing simulation; security awareness training.
- Protect: managed firewall; web security; email security; endpoint protection; managed cloud firewall; data protection; zero-trust framework; remote-user VPN; patch management.
- Detect: log management (SIEM); AI/machine learning; intrusion detection; intrusion prevention; SOC as a Service.
- Respond: incident response; containment; eradication; restoration.
Cloud
- Cloud connectivity: data fabrics; public cloud connections; AWS Direct Connect; Azure ExpressRoute; Oracle FastConnect; CDN.
- Infrastructure, data centre and cloud: public cloud; AWS; Azure; GCP; Oracle Fusion; SAP HANA; private cloud; hybrid and multi-cloud; IaaS; PaaS; bare metal; DRaaS; BUaaS; data centre colocation.
- Storage: cloud-based storage; object; file; block.
- Licensing and applications: software licence management; ERP management; software licence optimisation; software licences.
- Managed and professional services: helpdesk as a service; IT outsourcing (ITO); cloud migration; application management (ERP, CRM, etc.).
IoT
- Sensors: temperature; pressure; soil moisture content; video.
- Reporting: geo-fence; detailed use; velocity/acceleration.
- Vertical-specific IoT: smart city; agriculture; manufacturing; logistics; lodging; hospitality; physical security.
Other services
- Answering services: Ruby Receptionist.
- Marketing services: email drip; website design; content creation.
- Expense management: wireline; mobility.
- Physical security: video surveillance; access cards.
Key takeaways
- Review technology requirements by category rather than isolated products.
- Consider connectivity, communications, security, and cloud needs together.
- Include device lifecycle support, IoT, and complementary business services in your review.
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